We offer 24/7/365 support via support tickets. We also offer Live Chat Support between the hours of 9:00 AM and 5:00 PM Eastern Time Zone.
Support tickets can be submitted and monitored via http://www.redclayhosting.com/billing/supporttickets.php
Any issue beyond a general question or one that requires access to any system or server to troubleshoot will be escalated to a support ticket for further investigation. The best method to contact support is by opening a support ticket.