What kind of customer support do you provide?

We offer 24/7/365 support via support tickets.  We also offer Live Chat Support between the hours of 9:00 AM and 5:00 PM Eastern Time Zone.

Support tickets can be submitted and monitored via http://www.redclayhosting.com/billing/supporttickets.php

Any issue beyond a general question or one that requires access to any system or server to troubleshoot will be escalated to a support ticket for further investigation.  The best method to contact support is by opening a support ticket.

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